Return Policy

We want you to feel 100% confident in using our services. That is why we offer a 5-day returns policy. Here's how it works:

Refunds cannot be given once product are purchased. Except Refund if quality defect and Refund if not received.

Important: You must contact us prior to returning a product and ask for a “customer returns form”. A refund will not be issued without proper authorisation from one of our customer service representatives. No returns will be accepted after 5 days.

Please allow 3-5 working days for the refund to settle within your bank account before contacting us.

Please note: You are liable for all custom fees and charges.

Refund upon return: Refunds can only be processed once the goods are delivered safely back at our warehouse. As soon as your goods have been delivered to us, you will be refunded within 24 hours. We are unable to refund for delayed orders that are still en-route.

Returned parcels - Any parcels that are denied entry by customs or returned to us, YOU will be charged the delivery fee and a return fee which will be taken from your refund when the goods arrive back to our warehouse.

NO EXCHANGES WILL BE ACCEPTED! We are not offering free exchanges to any customers. If you wish to exchange to another item / items your order will need to be refunded or have a voucher code and then place a new order.

COLD CHAIN ITEMS: Please note, we do not accept returns on any cold chain items unless faulty when delivered.

All "Refund requests" must be sent over on email to (support@dermaxmed.com) so that they are traceable. No refund can be accepted via the phone, live chat or website enquiry.